Welcome to the website for the NBA Stores in the Middle East.  Please read the following terms and conditions (the “Terms and Conditions”) carefully before using this website.  By using this website or any sub-site accessible on this website, the user (“user” or “you”) accepts, without limitation or qualification the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site.  If you do not agree to these Terms and Conditions, you should exit the website.

Operation

This website for the NBA Stores in the Middle East is operated by Al Mana Fashion Group.

Registration

In return for allowing you to use the website and benefitting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date.  If incorrect information is supplied, any contractual obligation that Al Mana Fashion Group has is immediately null and void.

Conditions of Registration

If you are under 18, you must ask your parents or a guardian before you:

1. E-mail the website
2. Send any information to Al Mana Fashion Group 

Miscellaneous

The Terms and Conditions together with the Privacy Policy contain the full and complete understanding between Al Mana Fashion Group and you.  No advice or information, whether oral or written, obtained by you through or from the website or from any conversation with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with the Privacy Policy and all contracts made under them shall ensure for the benefit of any licensors, licensees, successors, and/or assignees of Al Mana Fashion Group.

E-mail Service

In situations where Al Mana Fashion Group gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.

Website Terms and Conditions

Copyright

All content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof is the property of Al Mana Fashion Group or its content suppliers and is protected by domestic and international copyright laws.

All software used on this website is the property of Al Mana Fashion Group ALL RIGHTS ARE RESERVED.  Any use of materials on this website including but not limited to modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Al Mana Fashion Group is strictly prohibited.

Notification of Copyright Infringement

Al Mana Fashion Group will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others.  If you believe that your work has been used or copied in a way that constitutes copyright infringement please provide our Legal Department with a notice (“Notice”) containing the following elements:

• Physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
• A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
• A description of the location of the material that you claim is being infringed;
• Information sufficient to permit Al Mana Fashion Group to contact you, such as your physical address, telephone number and e-mail address;
• A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorized by the copyright owner, its agent or the law;
• A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

You can notify Al Mana Fashion Group of any claims of copyright infringement at the following address:

Al Mana Fashion Group 

P.O. Box 18835

C-Ring Road

Al Mana Tower

7th Floor

Doha

QATAR

Trademarks

You acknowledge and agree that trademarks included on this website shall remain at all times vested in the NBA Stores in the Middle East, Al Mana Fashion Group or any third party licensing use thereof to Al Mana Fashion Group (as applicable).  You further undertake to not use any such trademarks of the NBA Stores in the Middle East, Al Mana Fashion Group or such third party licensors owning such trademarks without the prior written consent of Al Mana Fashion Group and/or such third party licensors owning the applicable trademarks.  The NBA Store logo is an official trade mark of the NBA Store and the NBA and is the subject of extensive trade mark registration worldwide.

For further information on intellectual property matters contact our Legal Department:

Al Mana Fashion Group – Sports Division

P.O. Box 18835

C-Ring Road

Al Mana Tower

7th Floor

Doha

QATAR

Content Supplied by Users

If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary.  Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Al Mana Fashion Group uses such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Al Mana Fashion Group, its licensors and licensees anywhere in the world in any medium in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of the Privacy Policy which is part of these Terms and Conditions.

Amending the Terms and Conditions of Use

Al Mana Fashion Group may add to, change or remove any part of these Terms and Conditions at any time.  When material changes are made to the Terms and Conditions, a notice will be published on the home page of the website for the NBA Stores in the Middle East, which website is operated by Al Mana Fashion Group, notifying users that such changes have been made.  By continuing to use this website after the publication of such a notice you are indicating your acceptance of those changes.  Al Mana Fashion Group may add change, discontinue, remove or suspend any other content displayed on this website, including features and specifications or products and services described or depicted on the website temporarily or permanently at any time, without notice and without liability.

We treat your privacy very seriously.  Al Mana Fashion Group’s Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information.  You are asked to read our Privacy Policy which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled.

Use of the Site

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations.  In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website.  You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

Links

Al Mana Fashion Group may provide links to websites owned by the Al Mana Fashion Group and associated companies from time to time and/or websites that are owned by third parties that are not connected with Al Mana Fashion Group.  All links are provided for your convenience only.  Access to websites that are owned by third parties is at your own risk and none of the NBA Stores in the Middle East or Al Mana Fashion Group has any responsibility or liability for such third party websites.

Availability

Al Mana Fashion Group will use all reasonable endeavours to ensure that this website is fully operational at all times.  However, we cannot guarantee that the website will be fault free.  In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.

Further, by using this website any sub-site, you acknowledge and agree that the internet uses elements and relies upon services, input and facilities which are not within the control of Al Mana Fashion Group, and if Al Mana Fashion Group is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a ‘force majeure’ and Al Mana Fashion Group shall be excused the performance for so long as such a situation endures.

For the purpose of these Terms and Conditions, the term ‘force majeure’ shall be deemed to include any cause affecting the performance by Al Mana Fashion Group of its obligations arising from or attributable to acts, events omissions or accidents beyond the reasonable control of Al Mana Fashion Group and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions, explosions storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

Al Mana Fashion Group reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in out absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend any hold Al Mana Fashion Group, the NBA Stores in the Middle East, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs (including without limitation, legal fees and costs) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions.  You will co-operate as fully as reasonably required by Al Mana Fashion Group and the Indemnified Parties, as the case may be in defence of any claim.  Al Mana Fashion Group, the NBA Stores in the Middle East and/or the Indemnified Parties reserve the right at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Al Mana Fashion Group.

Alterations

We may amend this website and our services in any way and at any time with or without notice to you.

Limitation of Liability

To the fullest extent permitted by applicable laws, none of the NBA Stores in the Middle East or Al Mana Fashion Group nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if the NBA Stores in the Middle East and/or Al Mana Fashion Group have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable.  If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall the NBA Stores in the Middle East and/or Al Mana Fashion Group’s total liability to you for all damages, losses, and claims (whether in contract tort (including but not limited to negligence), or otherwise) exceed the amount paid by you, if any, for your purchases in the then current calendar year at the NBA Stores in the Middle East and/or for accessing this website.

Disclaimer

This website and its contents are provided without any representations or warranties of any kind, either express or implied.  Al Mana Fashion Group and the NBA Stores in the Middle East disclaim all representations and warranties, including, by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws.  In addition, Al Mana Fashion Group and the NBA Stores in the Middle East do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including but not limited to viruses or other harmful elements.  The user of this website assumes all costs arising as a result of the use of this website.

 

Returns TERMS AND CONDITIONS

WHAT IS THE DELIVERY TIME FOR MY ORDER?

Orders will be delivered in most cases within 2-3 days.  

WHAT IS THE COST OF DELIVERY?

For any order over KWD 80, your delivery is completely free. If your order is less than KWD 80, there will be a delivery charge of KWD 4.

HOW TO CONTACT CUSTOMER SERVICE?

Our customer service is open 7 days a week from 9:00 a.m. to 8:00 p.m.

You can contact our customer service department by filling in the form on the CONTACT US page on our website and we will get back to you within 48 hours.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

On our website, you can pay using Mastercard or VISA.

WHAT IS THE REFUND & EXCHANGE POLICY?

REFUND

1. Refunds are acceptable within a period of 7 days of purchase (as per invoice date), except where the product contains a pre-existing flaw at the time of delivery.

2. All Credit/Debit Card refunds will be credited back to the original payment card used for the transaction.

1. Please note that it may take up to 5 working days to process your refund after we have received your returned item(s).
2. It may take up to 5 to 21 days for the amount to reflect in your Credit/Debit Card after refund is processed.
3. The product must be in its original packaging and in sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for refund.
4. For hygiene and safety reasons, undergarments, swimwear, socks and other similar products will not be refunded.
5. Please note that Shipping fee is not refundable. However, if the refund is due to a manufacturing defect or damage to the product during the delivery process then the Service and delivery charges are fully refundable.

8. Please note that replica jerseys are used for all customized orders and customized products cannot be cancelled, changed, returned or refunded after order has been placed.

EXCHANGE

1. Exchanges are acceptable within a period of 14 days of purchase (as per invoice date), except where the product contains a pre-existing flaw at the time of delivery.
2. Exchange product value should be equal to or higher than the original purchase.
3. The product must be in its original packaging and in sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for exchange.
4. Please note that only ONE TIME EXCHANGE of product is allowed within 14 days of purchase (as per invoice date).
5. For hygiene and safety reasons, undergarments, swimwear, socks and other similar products will not be exchanged.
6. There are no extra shipping charges for the item to be exchanged.

7. Please note that replica jerseys are used for all customized orders and customized products cannot be cancelled, changed, returned or refunded after order has been placed.

Where the product contains any pre-existing flaw at the time of delivery, we may, at our sole discretion, exchange the defective product or return and refund the price of the defective product in full. Products containing a pre-existing flaw at the time of delivery may be exchanged or returned for a refund at any time after delivery of the product.

COMPANY RIGHTS

Please note, Al Mana Fashion Group reserves the right to refuse refunds and/or exchanges on items that are:

• unfit for resale.
• exchange made outside of the 14-day time frame.
• refund made outside of the 7-day time frame.

Such cases will not be accepted, except where the product contained a pre-existing flaw at the time of delivery. Any such products will be sent back to the customer and shipping cost will be charged to the customer accordingly.

WHAT IS THE COST OF RETURNS?

There are no additional shipping charges for the return of the item.

HOW TO RETURN OR EXCHANGE YOUR ORDER?

Step 1: Make sure you have read the refund & exchange policy. 

• Is the product in its original condition? 
• Do you have the original receipt? 
• Are you making the claim within the given time period? 

Please double check if you meet the requirements. 

Step 2: Email us at nba_customerservice@almana.com 

Step 3: We will come and collect or exchange your item for free. 

COVID-19 INFORMATION

Your www.nbastoreme.com site remains open with secure home delivery. We are taking all of the necessary precautions to ensure that our customers, staff and supply chain are kept safe and well during this time and to prevent the spread of COVID-19. NBA drivers are ensuring that our vehicles are disinfected daily. Our drivers will be wearing gloves, with regular usage of antibacterial hand wash, they are adhering to social distancing guidelines and will wear an appropriate face mask to ensure a safe sanitized online shopping experience. Our logistics partners also follow strict guidelines which adhere to the government regulations on containing COVD-19. 

CURRENCY CONVERSION RATE

The default currency conversion rate applied on the website is 1 Kuwaiti Dinar (KWD) = 12 UAE Dirhams (AED). However, please note that the actual conversion rate at the time of a transaction may vary based on the prevailing currency exchange rate as determined by the bank. Users are advised to be aware of possible fluctuations in the currency conversion rate during their transactions.