Returns Terms & Conditions
WHAT IS THE DELIVERY TIME FOR MY ORDER?
Orders will be delivered in most cases within 2-3 days.
WHAT IS THE COST OF DELIVERY?
For any order over KWD 80, your delivery is completely free. If your order is less than KWD 80, there will be a delivery charge of KWD 4
HOW TO CONTACT CUSTOMER SERVICE?
Our customer service is open 7 days a week from 9:00 a.m. to 8:00 p.m.
You can contact our customer service department by filling in the form on the CONTACT US page on our website and we will get back to you within 48 hours.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
On our website, you can pay using Mastercard or VISA.
WHAT IS THE RETURN & EXCHANGE POLICY?
- Returns are accepted within 7 days from the date of
- Exchanges are accepted within 14 days from the date of
- Products can only be exchanged
- The value of the exchange must be equal to or higher than the original
- Supplier warranty is applicable for products under warranty
- For hygiene and safety reasons, undergarments, ear plugs, swimming goggles, socks, mouth guards, water bottles and other similar products cannot be refunded or
- All products to be exchanged/returned must be in new and resaleable condition, in the original packaging and accompanied by the original sales
- The customer must present the original sales invoice when requesting a repair of the
- If the repair period exceeds 15 days, the store will provide the customer with a similar alternative
- For goods that cannot be replaced, a refund will be issued in accordance with the refund policy, provided all conditions are
- Items bought during sales or promotions can only be exchanged and not
- For electronic items, returns or exchanges will be accepted only if they are unopened and in their original packaging, unless they are
- Customized or personalized products cannot be returned or
- Refunds will be processed using the original payment
- Damaged or defective items can be returned or exchanged within 15 days of purchase subject to
- Delivery delays may occur during public holidays or other peak
- Returns must be processed through our official communication channels: email at nba_customerservice@almana.com and phone number +971 2 675 2343.
All items are shipped from the UAE to all delivery locations.
Before ordering a customized item, please follow these rules:
- Only current player names from the team roster can be used.
- Retired player names cannot be printed on their former team’s jersey.
- Adult and youth jerseys can have a maximum of 10–12 characters.
- Only capital letters (A–Z) and spaces are allowed in the name field. Numbers (0–9) can be used in the number field.
- Each space counts as one character.
- Slang, phrases and profanity are not permitted.
The company reserves the right to cancel any order that does not comply with these rules.
Where the product contains any pre-existing flaw at the time of delivery, we may, at our sole discretion, exchange the defective product or return and refund the price of the defective product in full. Products containing a pre-existing flaw at the time of delivery may be exchanged or returned for a refund at any time after delivery of the product.
COMPANY RIGHTS
Please note, Al Mana Fashion Group reserves the right to refuse refunds and/or exchanges on items that are:
- unfit for resale.
- exchange made outside of the 14-day time frame.
- refund made outside of the 7-day time frame.
Such cases will not be accepted, except where the product contained a pre-existing flaw at the time of delivery. Any such products will be sent back to the customer and shipping cost will be charged to the customer accordingly.
WHAT IS THE COST OF RETURNS?
There are no additional shipping charges for the return of the item.
HOW TO RETURN OR EXCHANGE YOUR ORDER?
Step 1: Make sure you have read the refund & exchange policy.
- Is the product in its original condition?
- Do you have the original receipt?
- Are you making the claim within the given time period?
Please double check if you meet the requirements.
Step 2: Email us at nba_customerservice@almana.com
Step 3: We will come and collect or exchange your item for free.