Returns Terms & Conditions

WHAT IS THE DELIVERY TIME FOR MY ORDER?

Orders will be delivered in most cases within 2-3 days.  

WHAT IS THE COST OF DELIVERY?

For any order over KWD 80, your delivery is completely free. If your order is less than KWD 80, there will be a delivery charge of KWD 4

HOW TO CONTACT CUSTOMER SERVICE?

Our customer service is open 7 days a week from 9:00 a.m. to 8:00 p.m.

You can contact our customer service department by filling in the form on the CONTACT US page on our website and we will get back to you within 48 hours.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

On our website, you can pay using Mastercard or VISA.

WHAT IS THE REFUND & EXCHANGE POLICY?

REFUND

  1. Refunds are acceptable within a period of 7 days of purchase (as per invoice date), except where the product contains a pre-existing flaw at the time of delivery.
  2. All Credit/Debit Card refunds will be credited back to the original payment card used for the transaction.
  3. Please note that it may take up to 5 working days to process your refund after we have received your returned item(s).
  4. It may take up to 5 to 21 days for the amount to reflect in your Credit/Debit Card after refund is processed.
  5. The product must be in its original packaging and in sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for refund.
  6. For hygiene and safety reasons, undergarments, swimwear, socks and other similar products will not be refunded.
  7. Please note that Shipping fee is not refundable. However, if the refund is due to a manufacturing defect or damage to the product during the delivery process then the Service and delivery charges are fully refundable.
  8. Please note that replica jerseys are used for all customized orders and customized products cannot be cancelled, changed, returned or refunded after order has been placed.

EXCHANGE

  1. Exchanges are acceptable within a period of 14 days of purchase (as per invoice date), except where the product contains a pre-existing flaw at the time of delivery.
  2. Exchange product value should be equal to or higher than the original purchase.
  3. The product must be in its original packaging and in sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for exchange.
  4. Please note that only ONE TIME EXCHANGE of product is allowed within 14 days of purchase (as per invoice date).
  5. For hygiene and safety reasons, undergarments, swimwear, socks and other similar products will not be exchanged.
  6. There are no extra shipping charges for the item to be exchanged.
  7. Please note that replica jerseys are used for all customized orders and customized products cannot be cancelled, changed, returned or refunded after order has been placed.

Where the product contains any pre-existing flaw at the time of delivery, we may, at our sole discretion, exchange the defective product or return and refund the price of the defective product in full. Products containing a pre-existing flaw at the time of delivery may be exchanged or returned for a refund at any time after delivery of the product. 

COMPANY RIGHTS

Please note, Al Mana Fashion Group reserves the right to refuse refunds and/or exchanges on items that are:

  • unfit for resale.
  • exchange made outside of the 14-day time frame.
  • refund made outside of the 7-day time frame.

Such cases will not be accepted, except where the product contained a pre-existing flaw at the time of delivery. Any such products will be sent back to the customer and shipping cost will be charged to the customer accordingly.

WHAT IS THE COST OF RETURNS?

There are no additional shipping charges for the return of the item.

HOW TO RETURN OR EXCHANGE YOUR ORDER?

Step 1: Make sure you have read the refund & exchange policy. 

  • Is the product in its original condition? 
  • Do you have the original receipt? 
  • Are you making the claim within the given time period? 

Please double check if you meet the requirements. 

Step 2: Email us at nba_customerservice@almana.com 

Step 3: We will come and collect or exchange your item for free. 

COVID-19 INFORMATION

Your www.nbastoreme.com site remains open with secure home delivery. We are taking all of the necessary precautions to ensure that our customers, staff and supply chain are kept safe and well during this time and to prevent the spread of COVID-19. NBA drivers are ensuring that our vehicles are disinfected daily. Our drivers will be wearing gloves, with regular usage of antibacterial hand wash, they are adhering to social distancing guidelines and will wear an appropriate face mask to ensure a safe sanitized online shopping experience. Our logistics partners also follow strict guidelines which adhere to the government regulations on containing COVD-19. 

CURRENCY CONVERSION RATE

The default currency conversion rate applied on the website is 1 Kuwaiti Dinar (KWD) = 12 UAE Dirhams (AED). However, please note that the actual conversion rate at the time of a transaction may vary based on the prevailing currency exchange rate as determined by the bank. Users are advised to be aware of possible fluctuations in the currency conversion rate during their transactions.